Privacy Policy
Last updated: 6/23/2025
HIPAA Compliant
Your health data is protected under strict HIPAA guidelines
Transparent
Clear information about how we collect and use your data
Your Control
You have full control over your personal information
1. Information We Collect
Personal Information
- Name, email address, and contact information
- Account credentials and preferences
- Profile information you choose to provide
Health Information
- Symptoms and health concerns you share with our AI
- Medical history relevant to your inquiries
- Interaction data from your conversations with our health bot
Technical Information
- Device information and browser details
- IP address and location data
- Usage patterns and interaction logs
2. How We Use Your Information
Service Provision
- Provide personalized health guidance
- Improve AI responses and accuracy
- Maintain your account and preferences
Communication
- Send important service updates
- Respond to your inquiries
- Provide customer support
3. HIPAA Compliance
Medico Health Bot is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). We implement comprehensive safeguards to protect your health information:
- Administrative Safeguards: Designated privacy officers and staff training
- Physical Safeguards: Secure facilities and workstation access controls
- Technical Safeguards: Encryption, access controls, and audit logs
- Business Associate Agreements: All vendors sign HIPAA-compliant agreements
4. Information Sharing
We Do NOT Share Your Health Information
Your health information is never sold, rented, or shared with third parties for marketing purposes. We only share information when:
- Required by law or legal process
- To prevent serious harm to health or safety
- With your explicit written consent
- With HIPAA-compliant business associates who help us provide our services
5. Data Security
Encryption
All data is encrypted both in transit and at rest using industry-standard AES-256 encryption.
Access Controls
Strict access controls ensure only authorized personnel can access your information.
Regular Audits
We conduct regular security audits and vulnerability assessments.
Incident Response
24/7 monitoring with immediate response to any security incidents.
6. Your Rights
Under HIPAA and other privacy laws, you have the right to:
- Access: Request copies of your health information
- Amendment: Request corrections to your health information
- Restriction: Request restrictions on how we use your information
- Portability: Receive your data in a machine-readable format
- Deletion: Request deletion of your account and associated data
- Notification: Be notified of any breaches affecting your information
7. Cookies and Tracking
We use cookies and similar technologies to improve your experience. For detailed information about our cookie usage, please see our Cookie Policy.
8. International Data Transfers
Your information is primarily stored and processed in the United States. If you are located outside the US, please note that we transfer, store, and process your information in the US where our servers are located and our central database operates.
9. Children"s Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.
11. Contact Information
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Privacy Officer: privacy@medicobot.com
Phone: 1-800-MEDICO (1-800-633-4261)
Address: Medico Health Bot, 123 Health Tech Drive, Medical City, MC 12345